How trade enquiries work

Product category, product required, quantity, and any specification you already know.

We log the enquiry and check we understand the core requirement.

That we have enough to begin reviewing supply options.

A clear requirement keeps everything that follows accurate and practical.

Context on the product category and intended use.

We review the category and the practical options that may fit.

The category direction for sourcing.

Categorising the enquiry correctly avoids mismatched supply options.

Size, material, grade, and any product detail or preferences.

We clarify specification and identify anything still to confirm.

An agreed specification to source against.

Specification drives suitability — it should be confirmed before purchase.

Your timeframe and quantity needs.

We check availability per enquiry and coordinate with suppliers where applicable.

Whether supply options are realistically available for your requirement.

Availability is never assumed or guaranteed in advance — it is confirmed per enquiry.

Delivery location and any delivery considerations.

We coordinate supply options, including delivery arrangements for the location provided.

The supply options that can be put forward.

Coordinating options keeps the enquiry practical and deliverable.

Confirmation of the option you wish to proceed with.

We confirm pricing, lead times, and final supply terms based on agreed commercial terms.

Final supply terms in writing where supply proceeds.

Final terms are confirmed individually so both sides are clear.

Any details needed to proceed, including repeat supply intentions.

We arrange the agreed next steps and any repeat supply discussion.

The practical next steps for supply.

Clear next steps support reliable, repeatable supply where needed.